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Call Centre Dashboard

Call Centre Dashboard for 3CX

Does your business use 3CX? Take your existing system to the next level with Call Centre Dashboard.

Why? Even though 3CX is a first class phone system, it has limitations: basic analytics and dashboard reporting.

With Call Centre Dashboard, you'll get valuable insights at your fingertips, which helps:

monitor call centre performance in real time
identify staff training opportunities
inform and guide marketing expenditure
improve customer experience
improve productivity and efficiency

Simply put, Call Centre Dashboard is the best way to analyse your call centre's performance - and to put those insights into action.

30 dAY TRIAL. ENQUIRE NOW.

Effortless Real-Time Monitoring

Your call centre data is simplified with tailored, easy-to-digest dashboards. These dashboards let you easily compare real-time data against historical performance for a variety of metrics.

Click through for a few examples:

Queue Overview Dashboard

Gain instant insights into your call centre's status with the Queues Overview Dashboard. Analyse Queue Performance in real-time and over time, side by side. Stay in control and proactively manage your queues for a seamless and responsive customer service experience.

Queue Statistics Dashboard

The Queue Statistics Dashboard provides real-time insights into call centre performance. Access key metrics instantly, optimising queue management and agent efficiency for consistent high-quality customer experiences. Compare statistical data for all your queues over time or side by side for comprehensive analysis.

Queue Performance Dashboard

The Queue Performance Dashboard offers a detailed analysis of your call centre queues, allowing you to fine-tune operations for optimal efficiency. Pinpoint areas for improvement, reduce customer wait times, and enhance overall service quality.

Calls Overview Dashboard

The Calls Overview Dashboard offers real-time insights into your call centre's efficiency. Monitor call volume, response times, and resolution rates for optimised operations and effective resource allocation. Review call centre call volume distribution with detailed breakdowns by inbound and outbound calls, daily, and hourly for comprehensive analysis.

Marketing Overview Dashboard

The Marketing Overview Dashboard offers a holistic view of performance. Track real-time metrics such as campaign effectiveness and lead generation. Optimise strategies, allocate resources efficiently, and align with business goals. Additionally, track call volume and daily/hourly distribution for each marketing campaign.

Valuable Reporting

Beyond the detailed dashboards, call centre data is analysed into overarching Wallboards and Reports to provide valuable insights.

These insights can be used to guide whole business decisions.

Click through for a few examples:

Call Statistics Report

The Queue Call Statistics Report offers a detailed overview of call centre performance, providing insights into call volumes, response times, and critical statistics. Stay informed and make precise decisions with this powerful tool designed to elevate your call centre's effectiveness and customer satisfaction.

Queue Wallboard

The Queue Wallboard is your call centre's snapshot visual command centre. Display real-time metrics and agent statuses on a large dynamic screen for instant visibility. Keep your team informed, motivated, and responsive, enhancing decision-making and optimising customer service with this user-friendly wallboard.

Marketing Wallboard

The Marketing Wallboard optimises your dynamic command centre for tracking marketing performance. Keep your team informed, motivated, and responsive with instant visibility into campaign dynamics. Elevate decision-making, allocate resources effectively, and drive marketing excellence with this impactful and user-friendly wallboard.

Agents Wallboard

The Wallboard Agents Queue optimises call centre performance with real-time metrics on a dynamic screen. Keep your team engaged and responsive, improving decision-making and resource allocation. Enhance customer service with this impactful wallboard designed for agent-focused insights. Easily monitor agent metrics for a smoothly running call centre.

Seamless Integration & Support

Call Centre Dashboard is easy to integrate with your existing 3CX system. As Call Centre Dashboard's only Australian partner, and a 3CX Gold Partner, NQIT is on hand to help with set-up. We manage 3CX and Call Centre Dashboard for businesses all over Australia, and offer unparalleled levels of customer service and 24/7 support.

Affordable Solution

For a fraction of your 3CX phone system cost, Call Centre Dashboard gives you an affordable solution to make the most of your existing call centre data.